After joining Sierra Pacific Mortgage (SPM) in 2018, Lauren Brown quickly made her mark as one of the top-producing loan originators in her region. She is a driven leader, dedicated to being the most educated professional in the mortgage industry. As a retail market manager, she is constantly pushing the boundaries of her comfort zone to create opportunities for improvement. Brown started in the mortgage business nearly 20 years ago. For the last four years, she has been a President’s Club level producing manager who continues to expand the market for her team across the Midwest. In 2022, the Wichita team funded over 630 closings resulting in $140 million worth of volume. Her value to the SPM team goes well beyond her production numbers. Brown continually demonstrates her compassion, understanding and integrity as a leader who is always willing to go the extra mile on behalf of her customers and teammates.
Brown leads by example and is in the trenches every day with her team, empowering them with the time and resources they need to accomplish their goals. Brown holds the team accountable to high standards of service on every loan file and is quick to offer her support so others can learn, grow and succeed. Her selfless nature to develop others both personally and professionally is an innate part of her character.
What is one habit that has helped you succeed?
I always pick up the phone. Even if I send an email, I follow it up with a phone call. If it’s bad news or not-so-great news, I still pick up the phone. Too much is lost in a text or email. A phone conversation can really help deliver news, communicate urgency or just put people at ease.
Retail Market Manager
Sierra Pacific Mortgage