As First Vice President of IT Development, Sheila Armstrong is a strategic IT analyst, leader and knowledge expert. She works closely with LERETA’s IT team, product owners and key operations leaders across the company’s tax and flood business. This collaboration contributes to continuously enhancing LERETA’s award-winning technology suite and superior customer services.
A true mortgage tax industry veteran and leader, Armstrong joined LERETA over 30 years ago. She worked primarily on software development. Over the years, Armstrong has developed and laid the foundation for nearly every piece of LERETA’s technology including standard tax service, outsourcing systems, tax line setup processing, flood applications, LERETAnet and developed interfaces to various customer platforms. Throughout her tenure, she has led teams of developers both domestically and offshore and played an integral role in LERETA’s successful integration of several acquisitions. LERETA prides itself on maintaining a strong SLA performance and high customer satisfaction, and its technology is a driving force behind that.
First Vice President of IT Development