Kelli Hodges, COO, is the operational mastermind at Mortgage Coach. She relies on her more than two decades of mortgage technology expertise to drive process transformation initiatives that have enabled the firm to rapidly scale and maintain a 99.8% customer retention rate. Hodges has proven her business chops in the boardroom. She played an integral role in prepping Mortgage Coach through a sizable investment from private-equity firm LLR Partners. Hodges is a woman to watch thanks to her standout reputation for business and technological acumen among industry leadership circles.
As COO, Hodges oversees everything from customer success to finance and partner integrations. Over the last year, Hodges has led initiatives that enabled the company to expand its enterprise lender customer headcount by 48%. Hodges worked to upskill and promote key employees in each department, equipping them with KPIs and staff to support enormous customer growth — an initiative that led to a 55% increase in customer adoption.
Chief Operating Officer