Throughout her 15 years in the lending industry, VP of Borrower Engagement Division Jill Portilla has dedicated her talents to improving the borrower experience. Her visionary leadership in designing the groundbreaking borrower engagement division at Finance of America Reverse has propelled customer service in the mortgage industry to new heights. She believes in the notion that the work begins, not ends when the loan is completed. Portilla’s “people-first” approach has radically impacted borrowers’ expectations and appreciation for their lender. To her company, her industry and her borrowers, Portilla is driven by a desire to do more — and better — for everyone.

Portilla believes that to be a positive force for change in the world, she has to raise her hand and lead by example. That philosophy has driven both her professional trajectory in the lending industry and her pattern of personal excellence. With Portilla at the helm, FAR’s newly established borrower engagement has gone above and beyond the industry standard.

Name:

Jill Portilla

Title:

Vice President, Borrower Engagement Division

Company Name:

Finance of America Reverse