Donna Freeland is the SVP of retail operations at RoundPoint Mortgage Servicing Corporation. She oversees all retail operations, including managing production volumes, delivering compliant systems and ongoing process improvements. She can be described many ways, but “leader” is her most shining quality. Freeland is approachable and confident. Under her watch, RoundPoint has deployed new technologies that create a more efficient loan process and improve turnaround times by more than 10%, significantly decreasing the cost per loan.
In the past year, Freeland has led the transition of the retail lending operations team — and all supporting staff from parent company Freedom Mortgage Corporation — to RoundPoint to establish the retail sales division. She managed the transitioning of nearly 1,000 employees. This process ensured all systems at RoundPoint were set up, archives moved and pipelines were accessible. Freeland managed the transition so that it was undetectable to customers and protected against any disruption to their loans in process.
Senior Vice President, Retail Operations
RoundPoint Mortgage Servicing Corporation