Sagent’s chief product officer, Courtney Thompson, builds bridges between the financial and the fintech community to deliver meaningful, connected and efficient solutions. She’s one of the housing industry’s most vocal and passionate advocates for people, process and technology transformation while honoring the human experience. Thompson increasingly influences those in the industry by maintaining the transformative vision of connection and compassion.
Thompson’s impact on Sagent comes from her ability to run scale servicing operations, build intricate mortgage tech stacks and manage the organizational transformation that comes with innovation and modernization. Thompson has built and groomed a large team of industry professionals with these technical skills while simultaneously speaking plainly and keeping things light. Thompson has improved customer NPS scores by 25 percent, exceeded revenue targets over the past 2 quarters, renewed every client to multi-year deals and become the go-to servicing operations advisor for America’s top servicers.
Chief Product Officer