As vice president, claims at Mr. Cooper, Shasta Patton leads with service and tackles every challenge presented with a “let’s do it” attitude. She is a strong, innovative problem solver, and she draws the very best out of her team and those around her. Patton’s leadership empowers her team to see the full picture of the issue at hand, understand the impact to the customer and work to find or create solutions.
Patton embraces Mr. Cooper’s core values of being a challenger of convention, champion for its customers and a cheerleader for its team members. She is well-respected for her dedication, teamwork and ability to take on any challenge with her hands-on leadership skills. In 2021, Patton was promoted to lead the claims team for Mr. Cooper’s servicing organization, where she leads the charge to ensure the company is filing claims efficiently and effectively within compliance of various guidelines. She quickly implemented a team to focus on identifying missed opportunities, any possible future threats or weaknesses and the strengths of the current system. During her short tenure, she’s already implemented several loss avoidance process enhancements that will ultimately lead to cost savings.
What is one thing you would tell a younger version of yourself?
Discipline and self-control are the key drivers to success. Wake up each day with the intention of fulfilling your purpose regardless of circumstance.