Director of client strategy Kathryn Keeton exemplifies Sagent’s vision to be one of the housing industry’s most modern, homeowner-first servicing fintech. Keeton leads client-facing teams to deliver on every detail for Sagent’s mortgage servicing clients to ensure smooth homeownership experiences for millions of Americans. As COVID-19 prompted an “unprepared is unacceptable” stance from regulators, servicers have risen to the challenge of meeting every possible homeowner need on every kind of loan. Keeton is on the front lines of the industry delivering on this every day.
Keeton runs point on fostering Sagent’s client relationships with America’s largest mortgage lenders and servicers, combining unwavering empathy and a homeowner-first philosophy with an understanding of servicer needs. She is adept at distilling client experiences and top-down organizational initiatives into actionable strategies that help servicers care for, engage and retain homeowners.
What is one habit that has helped you succeed?
I’ve been successful because I made a habit of waking up every day and viewing the world through a housing consumer’s eyes. They don’t know or care about the wildly complex details we deal with in the mortgage industry, they just know they want to buy, finance, renovate and sell homes easily. It’s our job to simplify it for them, and true innovation means making these deeply complex things more accessible.
Director of Client Strategy