Joseph Judge, senior vice president at Freedom Mortgage, is a strategic leader, committed to developing his team to deliver the highest levels of customer satisfaction and drive excellence throughout Freedom Mortgage. Judge joined Freedom Mortgage in 2017 and ascended to his current role, leading the company’s centralized operations, new customer acquisition and purchase teams. As a member of the Call Center leadership team, Judge is also responsible for advising the EVP of Freedom’s call center channel on revenue optimization, budget management, workforce management and the loan manufacturing process. Judge is a savvy problem solver, routinely tasked with special projects to help others improve metrics or meet business goals. Under Judge’s leadership the acquisition team increased production by 100% in 2021 and established new standards for customer satisfaction, production and cash flow. Judge was key to the success of other initiatives which included growing the call center portfolio cash out and purchase verticals. Judge worked closely with the cash out leadership team to increase monthly production output from $500 million to nearly $1 billion in just four months.
What is one habit that has helped you succeed?
Setting big goals has helped me succeed. It is important to have goals that will push and inspire you. My goals have fueled me to learn new skills and set even more aspirational goals.