Vicki Brown is an industry veteran with over 36 years of servicing and subservicing experience. She has a professional approach and work philosophy that emphasizes delivering a superior customer experience first and foremost.
Brown came to LoanCare in 1990 and moved into client relations in 2007 where she successfully managed 70 clients by partnering with not just LoanCare teams, but also with her clients to establish consistent processes and messaging from the time a loan originates to the time it goes through servicing.
With extensive experience in technology, mortgage and other industries, Brown brings a unique perspective to any situation and possesses a powerful talent for fostering collaboration across operational teams on all sides to enhance services and the experience provided to homeowners and clients alike.
What has been your secret to success?
I am passionate about treating others with respect, no matter their title or responsibility. I have an open-door policy for all team members. I am very transparent, approachable and supportive.
Executive Vice President