As a company, Mr. Cooper Group’s main goal is to keep the dream of homeownership alive. Since joining the team in 2019, Executive Vice President of Servicing Jay Jones has been doing exactly that by focusing on growing Mr. Cooper’s portfolio while delivering greater value and a better experience for customers. Jones has more than 25 years of experience in the mortgage industry in various key leadership roles; today he leads the company’s full servicing organization with more than 3.9 million customers and more than 4,000 team members.
As Mr. Cooper continues to focus on becoming a $1 trillion servicer, Jones has led the team to increase the company’s portfolio by approximately 12% in loan volume and approximately 20% in unpaid principal balances since stepping into his leadership role last year.
What’s the best advice you’ve ever received?
Take a bet on yourself and the team, and sign up to tackle challenges, no matter how big or small. As a leader, you must prioritize teamwork and be part of finding solutions to accomplish greatness. Celebrate the team for achievements, and take responsibility if it fails.
Executive Vice President, Servicing
Mr. Cooper Group