Laura DiRienzo, vice president of origination title and close at ServiceLink, has spent her 20-year career learning the ins and outs of the origination, title and close business. Since starting at ServiceLink, she has held just about every position that touches the life cycle of a loan within the origination group. DiRienzo isn’t comfortable doing the bare minimum of her job function and goes above and beyond gaining a knowledge of ServiceLink’s business.

Never one to expect the spotlight, DiRienzo is one of the unsung heroes within the ServiceLink organization. She wears many hats, overseeing the work product of six divisions — operations (Texas location), policy, claims, escalations/risk, doc audit and QARR (quality assurance rejection resolution) — and 33 employees. Components of her role include risk mitigation, process improvement, developing and conducting employee and client training (digital and in-person) and ensuring back-end processes run smoothly for clients and that employees are providing a top-notch customer experience.

Name:

Laura DiRienzo

Title:

VP, Origination Title and Close

Company Name:

ServiceLink