As vice president of customer success, Kyle Day is fundamentally improving the homeownership journey for consumers. Since joining OJO Labs, Day has developed and scaled four teams within the customer success organization that are responsible for supporting and bettering the performance of OJO’s network of more than 30,000 agents. From recruiting new agents to deploying successful training campaigns, and improving back-end lead processes, Day and his team are instrumental to the success of OJO’s agents and consumers.
Since joining OJO, Day has launched and scaled four agent-support teams, ensuring each one works to deliver the best support to agents. To ensure that OJO partners with and matches consumers with the best of the best, Day worked to create a recruitment model focused on finding mission-aligned agents while still empathizing with consumers in today’s complex housing market. As a result, OJO’s exclusive referral network of agents, The OJO Select Network, has grown to more than 30,000 agents across the U.S. since it launched in 2020.
VP, Customer Success