As Executive Vice President of training and operational support at Fairway Independent Mortgage Corporation, Joy Knoch epitomizes the behind-the-scenes leader in a large corporation who keeps the company moving forward. Knoch oversees a wide range of training initiatives that are nearly always taken for granted until they are desperately needed. Nevertheless, her team is always there, always prepared and always ready to help.

Knoch straddles the corporate and sales sides of Fairway Mortgage by developing and managing training initiatives that help sales producers work more efficiently while staying within parameters required by laws and regulations. She oversees such platforms as Snapcomms and Fairway Now. These sprawling efforts must be managed within a 10,000-employee company, all between people and groups with sometimes divergent interests. Knoch embodies the ideal of the persistent, efficient, focused manager who also treats people with grace and respect from an at-times overlooked position.

Name:

Joy Knoch

Title:

EVP, Training and Operational Support

Company Name:

Fairway Independent Mortgage Corporation