Heike Hellwig, executive of customer experience at CoreLogic, has more than 18 years of experience in housing, real estate and finance. Hellwig has proven success in various leadership positions across customer support, account management, business development, sales and operations. As a member of the senior leadership team, Hellwig has been focused on building high-performing client support teams and has established a best practice within CoreLogic for the customer success management function. Hellwig reduced client attrition and drove client experience improvements through launching client listening programs and client advocacy. She added modern AI-driven capabilities to the organization to improve employee development and engagement and to capture market insights and competitive intelligence. She introduced and leveraged data-driven BI capabilities to improve client renewal management and associated client metrics, and built tracking, reporting and dashboards for issue management and escalation.
Executive, Customer Experience