2022 HW Insider: Austin Ross

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Austin Ross is senior vice president of centralized operations and campaign management at Freedom Mortgage, with a primary focus on portfolio retention. He prioritized advancement within the company’s call center, including numerous seven-digit wins in execution which culminated with a division funding record of $26 billion in mortgage loans from February through April of 2021. Ross collaborated with nearly 3,000 employees to execute and manage 5+ million inbound and outbound interactions with customers throughout 2021.Ross joined Freedom Mortgage in 2015 and has led all facets of call center business operations. Today, he leads his team in end-to-end operations of the business — from acquisition bidding, portfolio retention and marketing, sales, loan processing, pricing, customer service and onboarding of new acquisition customers.

Working across the company, Ross has quickly collected data from key departments which have been instrumental in making quick business decisions during market fluctuations. 


Austin Ross



Company Name:

Freedom Mortgage

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