As a leader, Trevor Gauthier is equal parts industry shaker and humanitarian leader. Not only did Gauthier provide ACES employees the additional support and flexibility needed in 2020, but he has also increased ACES’ reach by 50%, maintained a 92% customer retention rate and expanded revenue by 55% since 2019, all while simultaneously building a new product. While the pandemic provided Gauthier with an opportunity to leverage ACES’ data and technology to support the industry’s compliance needs, it also enabled him to be of service to his employees. The care and concern Gauthier demonstrated for his employees is reflected in the results of ACES’ client and employee satisfaction surveys from the end of 2020. On the client side, ACES’ Net Promoter Score jumped 174% from 2019, and ACES client base has increased 23%. Internally, ACES scored in the top percentiles across all four key drivers of high performance — mission, adaptability, involvement and consistency — as defined by the Denison Organizational Culture Survey. Gauthier has also increased staff by 50%.
In addition to providing employees with the flexibility and support they need, Gauthier revised the parameters surrounding the company’s philanthropic program, ACES Cares. The program offers a dollar-for-dollar match of employee donations to a U.S.-registered 501(c)(3) charitable organization of the employee’s choice. Recognizing the tremendous need for charitable contributions and community support addressing issues related to COVID-19 and racial inequality, Gauthier expanded ACES Cares to include donation matching of up to $250 per employee and encourage employees to volunteer and engage in community outreach.
What one habit has made a crucial difference in your success?
“I’ve made a habit of asking myself ‘If not me now, then who?’ If your eyes catch a dirty cup on the counter, put in the dishwasher. These items add up, taking the extra few moments to address them head on generates more results than you’d think.”
ACES Quality Management