Since joining Sourcepoint over 12 years ago, Steve Schachter has held wide-ranging leadership roles across operations, finance and business development. He took over as head of Mortgage Business in September 2020. Schachter is the guiding force steering the company’s “Digital First, Digital Now” strategy aimed at providing leading-edge business process management solutions that help lenders and servicers outperform. In the last two years, he has continued to strengthen Sourcepoint’s product and service portfolio across originations, post-closing and servicing, with an emphasis on leveraging digital, automation and analytics.
Under his vision and leadership, the company more than doubled its revenues, added thousands of employees and expanded its global footprint — adding several new locations to support the distributed work environment in the new normal. Schachter adopted a two-pronged approach to drive these high-impact results. On the client front, he mobilized the Sourcepoint team to introduce new products and services. During the last 12 months, the team launched an automated platform-based Post-Closing Solution to accelerate post-closing outcomes and an Automation Advisory Practice to help lenders and servicers identify the right automation opportunities in their businesses and maximize ROI. He also oversaw the launch of First Learning Intelligence to help mortgage companies transform their cognitive quotient and build intelligent and future-ready organizations.
What one habit has made a crucial difference in your success?
“Always being present has played a big role, especially over the last year with the global health crisis upending the way we do business. Whether I’m strategizing with my team or engaging with clients, I make every effort to be present in the moment.”
EVP, Market Leader - Mortgage