Kristen Estrella, president of Title365, which recently merged with cloud-based banking software company Blend, is revolutionizing the antiquated title process within the financial services industry. In her role, Estrella leads 1,300 people across the U.S. and India with the mission to address common pain points associated with title and settlement processes, enabling over 290 financial institutions to increase employee productivity and deliver exceptional customer experiences. Under her leadership, Blend and Title365’s technology offers an end-to-end experience for lenders and borrowers, minimizing costs and inefficiencies by deeply integrating title and settlement into the loan process.
As the first woman to be promoted to president of Title365, Estrella is one of the top-ranking women on the company’s leadership team. Prior to Title365 being acquired by Blend, she led the company while it was wholly owned by Mr. Cooper, one of the largest non-bank servicers in the U.S., highlighting the scale and size of Title365’s ecosystem under her.
Estrella played a critical role in Blend’s acquisition of Title365 — a significant moment/transaction in the company’s history — approximately doubling Blend’s number of employees by the time the deal was completed. When Blend started to build their own in-house title company in 2020, they realized that the most effective way to scale quickly and best serve their customers would be to invest in a title company that shared their mission of providing the best in class solution to the industry. Estrella was responsible for conducting due diligence for the companies approaching Title365 and was instrumental in deciding that Blend was the highest performing partner for their mission.
What’s the best advice you ever received?
“Early in my career, I was given advice by one of my first managers that I continue to live by today. They told me, no matter what your job or position is, it’s important to always have respect for others and to never put your reputation at risk.”