Karen Postiglioni, executive vice president of Consumer Direct at AmeriHome Mortgage, has been in the mortgage industry for 23 years and brought her industry knowledge and problem-solving acumen to the company five years ago. Postiglioni has played an integral role in AmeriHome’s success by helping the division drive automation, workflow improvements, excellence in governance and successful project rollouts. She did all of this while successfully managing the Consumer Direct channel as well as the Operations, Process and Change, and the Strategic Workflow Optimization teams. Postiglioni has brought a renewed focus to the organization instilling increased visibility, accountability and standards and has been a critical component in helping Consumer Direct reach a net income growth of 332% in 2020 compared to last year. Her key contributions have been a driving force in helping us to become the fastest growing and most profitable division within AmeriHome, which is the third-largest correspondent lender in the nation.
With the emergence of the COVID pandemic in 2020, the CD division was challenged with pivoting from being an in-office organization to one that had to provide a work-from-home model. Postiglioni led this change by planning and overseeing workflows and strategizing with SWOT for a successful remote transition. During this time, with Postiglioni’s leadership, each department received all of the necessary tools to succeed by taking into account their unique functions and goals, ensuring they were taken care of and provided additional resources and support as needed. Thanks to Postiglioni’s help, the transition was seamless and successful, resulting in year-over-year production growth of 125% in the Consumer Direct division.
What’s the best advice you’ve ever received?
“The best advice I’ve ever received is to answer the question. It sounds like a no-brainer but people forget to answer the original question all the time. Always think of what the original question is, and answer that question as directly and succinctly as possible.”
EVP, Consumer Direct