Bruno Pasceri is harnessing his unique brand of leadership to build a company of innovators dedicated to removing the obstacles, inefficiencies and pain points that impede mortgage industry performance. His belief that by putting people first, profits will follow is the backbone of an incredibly collaborative, creative and collegial family of companies that not only innovates to help mortgage lenders lead their markets but execute. Over the past 12 months, this has brought about improvements in title search, settlement, underwriting and closings, inspections and appraisals and lending.
Pasceri operates off the belief that employee quality of life is key to having happy, high-performing teams and doing the right things for the right reason in the right way also drives the Incenter culture. He and the leadership team at the nine Incenter companies have relied on this mantra during a particularly challenging period and have worked hard to take care of Incenter’s more than 1,600 employees. Through, Incenter Cares, the new employee assistance program he inspired, every team member received gift cards, vouchers, and much more several times during the pandemic. This provided a huge morale boost, especially for those individuals struggling with illnesses and other hardships. Pasceri received close to 200 heartfelt thank you letters from individuals who were in difficult family situations. Pasceri’s strategy for building a durable company of compassionate and intelligent people bent on making a difference in the lives of employees and customers alike is to lead by example. Every other month, he brings Incenter’s division heads together to share wins and losses, brainstorm new ideas and just enjoy the high energy and camaraderie of like-minded people.
What’s the best advice you’ve ever received?
“I had a mentor who told me that if I could touch just one person, I would lead a fantastic life. I see my Incenter role as an opportunity to help other people do what they love, with people they care about and always put family first.“