Tanja Cleve has nearly 20 years of experience working with sales engineering teams in the financial services industry. As senior leader, customer success and enablement at Equifax Mortgage and Housing, Cleve has been instrumental in helping the mortgage industry make great strides in the technology arena, especially when it comes to a paperless, frictionless experience. Cleve has played an integral role in recent business transformations the past 12 months, particularly in the design and development of an internal initiative which involved reorienting and realigning how Equifax supports Mortgage customers, their specific needs and ultimately their success. This large undertaking involved reorganizing and enhancing customer success management and sales support teams to better align the Equifax team to more than 300 customers, partners, and resellers over the better part of the past year. Her focus on being a servant leader helps her learn from challenges, gain wisdom from others and work alongside teams, which all ultimately enables not only Cleve but also her team to better overcome challenges, exceed customer and employee expectations as well as achieve innovation and improve ROI. Additionally, she is an active volunteer in her local community, and, for the past 10 years, has spearheaded Equifax’s team’s effort to adopt a local family during the holidays.
Senior Leader, Customer Success & Revenue Enablement