As president at Planet Home Lending, Sandra Jarish built a best-in-class servicing team and has grown the servicing portfolio 83% since 2019. She expanded Planet’s servicing offerings beyond home loans to include commercial, fix and flip, and consumer loans. She also earned contracts from government agencies to service performing and defaulted loan portfolios. Over the past year, her default expertise enabled Planet Home Lending to adeptly balance the needs of borrowers, investors, sub-servicing clients and agencies as Jarish implemented COVID-related process changes and actions throughout the loan life cycle. She created new workflows, deployed leading technology and reconfigured personnel to meet the rapidly evolving needs of the business. Her actions reduced risk, ensured employee safety, limited losses and assisted borrowers ready to emerge from forbearance. In addition to managing COVID-related risks, Jarish also expanded Planet’s national servicing platform into the Dallas metroplex. The new Dallas servicing center, Planet’s fourth servicing location, serves both private clients and borrowers. At the same time, she employed new technology to improve customer and client experience. In this respect, Jarish added an AI-driven chatbot, payment self-service improvements, additional reporting and scripting capabilities, a new telephony system and a consumer loan servicing system.
Planet Home Lending