Natalie Koonce joined WFG National Title Insurance Company as senior vice president, National Escrow Advisor in April 2020, taking on the role right at the start of the pandemic-led mortgage boom. Koonce began her career in the real estate and title industries when she was only 18 years old, drawn to it by the connection the industry has with helping people with their most important investment — their home. When she started at WFG in 2020, Koonce was put in charge of WFG’s Multiple State Solutions program, which focuses on making local lenders’ multistate business seamless by managing it from a centralized production location.
A year into her role, she has helped develop key operations aimed at improving the escrow process by not only preventing the rising risk of fraud but also implementing processes to aid the recovery of monetary losses. Over the last year, Koonce has focused on creating better efficiencies within the escrow process, as she worked to development a program to recover escrow losses. Koonce and her team are in the final stages of rolling out a recovery project that will make a substantial difference in the ability to recover lost funds. Outside of her role, she and her daughter were actively involved in the Girl Scouts for more than a decade, and are both members of the National Charity League, a mother-daughter organization that focuses on philanthropic work.
SVP, National Escrow Advisor
WFG National Title Insurance Company