As senior vice president of Loan Administration, Linda Case manages TMS’ loan boarding, servicing transfer and escrow teams, by approaching every situation in a calm, organized and diligent manner. Every day, Case exudes the company’s core values of Rock Solid Service, Inspiring Leadership, Strength of Character and People Matter as she actively engages with team members throughout the organization. Case has spent her career as a key player in building teams and improving organizations by making them more efficient and streamlined. Additionally, several customer-facing teams under her leadership and guidance boarded and transferred a record number of loans seamlessly. Case utilized all 20 years of her industry experience like never before in 2020. Over the last year, she led the TMS Loan Boarding team as they successfully boarded over 200,000 loans, right in the middle of the pandemic that brought massive disruption to the entire servicing industry. Despite a myriad of logistical challenges, Linda consistently kept her teams laser-focused to drive the company forward. At the same time, she was also leading the TMS Servicing Transfer team that successfully transferred hundreds of thousands of customers to TMS without issue. In a period of great uncertainty, Linda personally ensured that each customer had a positive service transfer experience.
SVP, Loan Administration