Kristie Wolford has been in the mortgage industry for more than two decades in various operations, leadership and executive roles, primarily in consumer-direct businesses. Wolford currently serves as chief production officer at Synergy One Lending, bring a strong background in mortgage banking, sales, operations, process improvement and technology development/implementation to the position. Most recently, Wolford worked at AmeriHome, helping turn the Consumer Direct division into a profitable business channel. During her time at AmeriHome, she grew the division by 4x in production and 3x in fundings per FTE compared to the two years prior. With the new remote environment, under Wolford’s direction, the division did not skip a beat from March 2020 to March 2021 and became a thriving remote call center that grew production by 125%. Also during that time, Wolford saw the opportunity to grow employees unconventionally by welcoming inexperienced people outside of the mortgage industry. She was dedicated to training and developing the skill sets needed to succeed. Under her leadership, AmeriHome’s “Train and Retain” program was born, providing opportunities for professional development and career growth. Additionally, Wolford donates her time to organizations, including working at Illumination Foundation Carnival for Kids events and teaching financial literacy to elementary school students through the Junior Achievement program.
Chief Production Officer
Synergy One Lending