Katie Johnson joined the National Association of Realtors as staff attorney in 2007 and has since worked her way up to a high-performing senior executive position. Within seven years, she was named General Counsel and then became NAR’s first chief member experience officer, leading initiatives to enhance member engagement and satisfaction. From best practices to risk management, when Realtors, Realtors associations or Multiple Listing Services have a question, they often look to Johnson for guidance. Her career at NAR has been marked by many highlights, but in 2020 — and in conjunction with the year’s unprecedented events — Johnson’s achievements had perhaps the greatest impact on NAR’s staff and members. Before the health crisis was deemed a pandemic, she drafted NAR’s COVID-19 Preparedness Response Plan, which detailed how the association would respond to cases of the coronavirus at their offices. This plan was later shared with and adopted by Realtor associations nationwide. Johnson also led efforts with NAR’s 54 state and territorial Realtor associations, helping to ensure that the provision of real estate was deemed an “essential service” by federal, state and some local governments. Finally, on the legal front, Johnson manages the defense of potentially industry-changing class action lawsuits challenging how the multiple listing system operates and how homes are bought and sold throughout the U.S.
General Counsel and Chief Member Experience Officer
National Association of Realtors