As executive vice president of Key Accounts at ACES Quality Management, Nick Volpe is a key contributor to the organization’s success. He directly impacts future product development and introduces technology initiatives to the market — all while retaining a 46+ net promoter score and serving as ACES’ internal subject matter expert. Since joining ACES, Volpe has hit the ground running, managing the ACES account services team, identifying customer needs while delivering white-glove service and authoring the quarterly ACES Mortgage QC Trends Report. Volpe’s adept understanding of the industry has made the ACES quarterly report a handbook for lenders nationwide, capturing 5,298 unique views for the reports released in 2020. Through Volpe’s insider knowledge of client needs, in the last year ACES was able to finetune and implement additional services to better cater to customer needs. With Volpe’s guidance, ACES analyzed approximately 300,000 total loans for four quarterly Mortgage QC Industry Trends Reports issued in 2020.
EVP, Key Accounts
ACES Quality Management