Monica Ottenbacher, executive vice president of client delivery at Mortgage Cadence, has been helping implement the Mortgage Cadence LOS for more than eight years and leads a team that provides comprehensive support to clients. Ottenbacher started at Mortgage Cadence in the professional services team before she began the work of remaking the customer success team. She moved the team out of sales and merged them with technical client managers to create a group that could be true advocates for the company’s clients. She then grew the customer success team to include professional services and support to provide a single, cooperative team focused on solving client challenges. Ottenbacher and her team help customers to take full advantage of the power built into the LOS, resulting in better ROI for their technology investment, high adoption rates and users. Additionally, Ottenbacher volunteers as the Canadian Communications lead for Accenture’s inclusion and diversity outreach efforts.

Name:

Monica Ottenbacher

Title:

EVP, Client Delivery

Company Name:

Mortgage Cadence