As the head of consumer platforms at Sagent, Mark Stier is at the center of the firm’s consumer-first servicing modernization vision for the industry. A true fintech insider, Stier previously led scale modernization of the originations business at loanDepot and POS software maker Cloudvirga, bringing a push-button, mobile-first experience to millions of mortgage consumers. Stier leads the last mile of mortgage modernization by bringing that same consumer experience to servicing, where lifetime customer relationships are managed and grown — and where $12 trillion of loans are subject to the most complex consumer and regulatory demands. In the past year, Stier’s teams restructured Sagent’s consumer loan servicing platform CARE to link a bank-on-your-phone experience for borrowers with seamless human care from servicers. This platform alone is an industry-changing feat led by Stier’s insider mortgage servicing knowledge. But the real power he unleashed this past year is real-time data sharing between CARE and Sagent’s servicing and default systems of record.
SVP, Head Of Consumer Platforms