With more than 25 years of experience in the financial services industry, David Sheeler serves as President of Residential Servicing and Correspondent Lending at Freedom Mortgage, overseeing nearly 4,000 employees. Since Sheeler joined the company in 2014 to lead correspondent lending, the division has grown its whole loan and flow MSR acquisitions groups by over 400%.
Due to the pandemic, many customers suddenly found themselves in an unknown situation. Sheeler quickly communicated to his team the importance of making customers comfortable throughout the process and assuring customers that solutions are available during this difficult time. Also throughout last year, Sheeler’s team reviewed and eventually onboarded new systems, improved processes and created a loss recovery team to further reduce risks and losses for the company. Since last March, Sheeler’s team provided assistance through home retention options to more than 30,000 customers previously on forbearance.
President of Residential Servicing and Correspondent Lending