In 2020, Cheryl Miller was called to serve as a mentor to her company, Embrace Home Loans’ closing group to share her vast expertise and experience. By early 2021, Miller became the leader of the group and was promoted to vice president. When she joined the group, Miller immediately created additional structure for the closing teams to have a better view of the work to be done. In addition, she made adjustments to the loan process to make it more efficient for each teammate in the closing area. In the 12 months since Miller served as a mentor and subsequently took over closing, the size of the group has doubled. Additionally, Miller has devoted much of her time to working with and training the new managers, teaching them not only pipeline management but also conflict management and teamwork. Miller has become a leading example to other employees by being sincere, fair and reliable and always going the extra mile to help others. Outside of her direct role, Miller has been an integral part of fundraisers, volunteer work and community service.
Embrace Home Loans