Increasing Borrower Retention with Better Digital Servicing

What makes a customer experience that separates the successful from their competition? A combination of providing a seamless, easy and stress-free experience that is continuous for mortgage holders but to also deliver tangible value to the customer beyond the mortgage itself. The ‘stickiness’ of the existing monthly payment framework provides a perfect vehicle to deepen the customer relationship and cultivate loyalty that leads to higher retention rates.  

Join panelists from Black Knight, HouseHappy and PenFed Credit Union to hear how today’s most successful servicers are creating customers for life by leveraging integrated technology built around consumer-facing, self-service digital environments.

Sponsored by: Black Knight
Date & Time: February 9, 1 p.m. CT (if you can’t make this time, register and we’ll provide on demand!)


David Manougian


Sandra Madigan
Chief Digital Officer,
Black Knight


Matthew West
VP, Home Loans Member Experience & Default Operations,
PenFed Credit Union

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