Mortgage Servicing

Technology alone won’t solve robo-signing problem 

As with any technology, our industry can construct many checkpoints to assure efficient production is balanced with quality and compliance.

In the case with robo-signers, had there been a foreclosure platform tracking production volumes — with time studied allowances for appropriate compliance — then it would have been readily apparent that the time allotted for document review, notary acknowledgment and legal compliance was insufficient.

Of course, any technology is only as good as the detail and concern used to define work flows, compliance tasks and process points.