Pricing exceptions are widespread in mortgage — and so are the regulatory risks

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Customer Service

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A customer experience playbook for the $14T servicing industry 

Feb 08, 2024 12:36 pmBy

For the past three decades, I have been a fierce advocate for mortgage servicing innovation, that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer expectations along the way. And what fuels my excitement is our customers’ reactions when that innovation comes to fruition. A precise focus on the customer experience should […]

3d rendering of a row of luxury townhouses along a street

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