Shaping an industry: Susan Milazzo’s legacy at the California MBA

November 25, 2025

This week on Power House, Diego sits down with Susan Milazzo, the outgoing CEO of the California Mortgage Bankers Association, who reflects on two decades of transformative change in the mortgage industry.

Susan shares her insights on the massive tech adoption that has reshaped every aspect of the loan lifecycle and how AI is becoming integral to mortgage processes while regulators keep a close eye on consumer protection. She also talks about her proudest advocacy achievements, discusses the smooth transition to Paul Gigliotti and her plans for retirement after dedicating over 20 years to leading the California MBA.

Here’s what you’ll learn:

How technology integration became the biggest change in mortgage over the past 20 years
Why compliance costs have multiplied despite technological advances
The role AI plays in streamlining processes while maintaining regulatory oversight
Susan’s legislative victories during COVID-19 and beyond
How the Urban Institute study proved IMBs already serve minority and low-to-moderate income borrowers
What the future holds for the California MBA under new leadership

The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.

Shaping an industry: Susan Milazzo’s legacy at the California MBA

Here’s what you’ll learn:

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