Bob Hart: Inside ICE’s vision for the future of mortgage technology
LIVE from the New York Stock Exchange, Diego Sanchez talks with Bob Hart about how Intercontinental Exchange is modernizing mortgage infrastructure through AI, cybersecurity and connected loan technology.
Hart explains that ICE’s experience digitizing markets like the New York Stock Exchange gives the company a strong foundation for improving efficiency and transparency in mortgage lending, which still relies heavily on paper-based processes. He also discusses the company’s cautious but aggressive approach to AI — using automation to improve workflows while maintaining compliance and human oversight in critical parts of the lending process.
The conversation also focuses on ICE’s push to connect origination and servicing through platforms like Encompass and technology gained from the Black Knight acquisition, creating a more seamless borrower experience from application through servicing. Looking ahead, Hart says ICE’s growth strategy centers on AI investment, operational efficiency and building a more connected mortgage ecosystem.
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