Servbank’s core mission is to create excellence for its clients and customers by providing the highest quality experience, innovative solutions, complete transparency and superior performance. Servbank does it through a combination of leading-edge technology and unwavering commitment to its team members. Its proprietary servicing portal SIME (Servicing Intelligence Made Easy) brings ease of use, access to all data and trending and transparency to an industry where the technology has long been considered out of date. Its CAREologists — its family of highly trained customer service representatives — deliver the human touch. This mix of leading technology and caring team members leads to a best-in-class customer and client experience.
Servbank continues to further invest in its team members and enhance SIME, adding features to help customers in need. These features include self-service loss mitigation and forbearance assistance, milestone tracking and batch automation. With these tools, customers can easily and clearly evaluate their available options, monitor their progress and receive relief on an expedited timescale. SIME is a self-contained ecosystem that drives all points of services, including client websites, mobile apps, user interface screens, all levels of reporting and role-specific features for all involved in servicing functions. That includes customers, investors, vendors, regulators and all servicing business units.