NewRez helped thousands of homeowners impacted financially by COVID-19 through the development of its online forbearance management tools. This proprietary technology creates a lower barrier to entry for homeowners in default to easily learn their options online and make educated decisions regarding their financial situations. The company’s first-to-market forbearance management tool is a fully streamlined customer-facing portal that allows customers to manage their account entirely online and manage their options without having to interface with a live person. This has allowed the NewRez team to handle significantly higher volume and provide customer service to its clients.
- Helped 140,000 homeowners who were able to better manage their financial COVID-19 impact online and apply for an extension through our forbearance management tool
- Nearly half (49.5%) of the COVID-19 forbearances (over 100,000 homeowners) have been resolved
- Contributed to a 56% increase in the servicing portfolio year over year
Loan Origination, Servicing
Fort Washington, PA