Freddie Mac’s new fully digitized expense reimbursement and payment delivery solution — Payments Automated Intelligent and Dynamic (PAID) — is a game changer. Greater efficiency, reduced costs and improved cashflow enable mortgage professionals and vendors to seamlessly perform the activities they need while managing their loans. Launched broadly in September 2021, PAID replaces a prior reimbursement system, and it is an example of how Freddie Mac is reimaging servicing, embracing the rise of digitization and using client insights to deliver value.
- Process eliminates ten data elements previously required for expense submission and a check processing option that took 7–10 days.
- Servicers are reimbursed within 48 hours of issuing a claim, which is up to six times faster than the old system.
- The technology improves data quality and oversight by checking data entries against business rules and returning messages that guide clients on how to resolve errors.