Rocket to shut down origination channel for real estate and insurance agents

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First American Title Insurance Company

HW Tech100

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First American Title Insurance Company is a leading innovator in the digital transformation of title insurance and settlement. Through its cutting-edge digital platform IgniteRE, First American Title is harnessing technology to enhance the real estate transaction experience for all parties involved.

Since the launch of the platform’s full suite of capabilities in late 2022, the IgniteRE user base has increased more than tenfold. Driven by First American Title’s commitment to collecting and embracing customer feedback, the IgniteRE platform is poised to further enhance how real estate professionals, homebuyers and sellers securely access and obtain important information.

With its frequent enhancements and new offerings, it’s no surprise IgniteRE continues to see an increase in engagement, reporting a nearly 1,000% year-over-year boost in clicks and page loads. Central to this growth is First American Title’s ability to collect, analyze and then integrate customer insight into the platform. IgniteRE uses multiple real-time and asynchronous channels to directly engage with real estate professionals, collecting more than 10,000 comments, suggestions and requests to build solutions that help propel customers ahead of their peers. More than 95% of recent survey respondents rated IgniteRE as valuable, and the platform boasts a 90.2 customer satisfaction rating.

Company Website:

https://www.firstam.com/title-insurance-and-settlement-services/

Markets Served:

Real Estate Sales and Multifamily / CRE

Company HQ:

Santa Ana, CA

3d rendering of a row of luxury townhouses along a street

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