Capacity

2021 HW Tech100

A mortgage automation platform powered by AI

Capacity-2021 Tech100 winners-mortgage

Capacity’s mortgage automation platform powered by AI automates support for borrowers and loan officers. The Capacity AI continuously learns from organizational knowledge and the interactions within businesses to automate processes and decisions. Capacity integrates with mortgage companies’ loan origination systems to instantly answer questions during loan origination and throughout the entire mortgage lifecycle. The platform also streamlines lead generation with a chat solution that qualifies leads and accurately answers prospective borrowers’ questions 24/7.

  • 84% of all prospective and current borrower questions answered instantly without human intervention 
  • 3.5-second response rate 
  • Lenders are up and running within 30 days of signing a service order

Company Website:

https://capacity.com/

Markets Served:

Loan Origination, Servicing

Company HQ:

St. Louis, MO

3d rendering of a row of luxury townhouses along a street

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