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Capacity

HW Tech100

An AI-powered mortgage support automation platform that connects an entire tech stack to answer questions, automate repetitive support tasks and build solutions to any business challenge.

Tech 100 Award Winners_All_Mortgage13

Capacity provides support automation and process automation for lenders. Through support automation, mortgage companies realize a drastic reduction in emails, phone calls and tickets while providing faster response times. Through process automation, mortgage companies reduce the time spent on repetitive tasks and eliminate bottlenecks; thus, freeing up their time for relationship building and revenue generating activities.

  • One client reported that 96% of all inquiries are now answered without any human involvement within 1.6 seconds.

Company Website:

https://capacity.com/

Markets Served:

Loan Origination, Servicing

Company HQ:

St. Louis, Missouri

3d rendering of a row of luxury townhouses along a street

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