As the housing market continues to boom, brokers are having to manage high call volumes while also providing clients with excellent customer service. To support brokers during this busy time, Flagstar Bank has built out its technology, service and product infrastructure to give brokers more control over the mortgage process and the ability to better conduct business.
Flagstar Bank has supported the broker community for over three decades, providing loans for second homes and investment properties, jumbo and high balance products, as well as all agency products. Flagstar’s focus isn’t just providing the right products, but also ensuring its technology complements each broker’s individual business. Flagstar Bank’s DIY disclosures, as well as its accelerated broker closing program, make this possible.
“We continue to make investments in our technology to streamline the process for our broker partners as well as integrate with third-party platforms like Arive, Caylx All-In and Brokers United,” said John Gibson, SVP, national sales director of wholesale and correspondent lending.
Flagstar Bank provides comprehensive training for brokers, including its Flagstar FLEX monthly webinar series. These webinars are specifically designed to educate brokers by offering guidance from industry experts. The company also recently rolled out Leadtrac, a trigger lead pass-back program exclusive to lender-partner program customers.
Flagstar Bank’s scalable platform allows brokers to choose how much or how little assistance they need. The company’s loyal account executives have an average of over 12 years of experience and provide brokers with the right kind of knowledge to help clients. By partnering with Flagstar Bank, brokers also gain direct access to its best-in-class and experienced operations team.
“Flagstar is a well-capitalized bank with a strong balance sheet and diversified business model. We also have the ability to provide lending solutions such as warehouse lending lines,” said Lee Smith, President of Mortgage “Furthermore, our RMBS securitization platform allows more flexibility in product offerings than some non-bank lenders, especially when it comes to investment properties, second homes, jumbo and high balance loans.”
With its one-stop-shop business model, Flagstar Bank has been able to successfully help brokers manage clients through various economic scenarios.
“The broker channel is going to play a key role in the mortgage industry over the next few years,” Lee said. “That’s why Flagstar has strategically aligned its priorities to be a major player and supporter of brokers nationwide.”
“We’re committed to providing great service,” Gibson said. “For over 30 years, we have brought stability and commitment to the third-party origination market. Over all that time, we have listened to our business partners to create offerings and service to meet their needs. We’ll be there for them as the space continues to grow.”
Lee Smith, EVP, President of Mortgage
Lee Smith is responsible for the direction and oversight of all aspects of mortgage, including sales and origination, fulfillment operations, and servicing, as well as the strategic growth of Flagstar’s mortgage and servicing businesses.
John Gibson SVP, National Sales Director; Wholesale & Correspondent Lending
With 27 years of experience in the mortgage industry, John Gibson is responsible for the strategic direction, growth and profitability of Flagstar’s broker and correspondent channels.