The closing process is often fraught with last-minute surprises that can create time delays and cost overruns. Technology offers a solution, but it is often a partial answer. In the case of eClosings, platforms need to consider both the high-tech considerations and the human element.
CXChoice from The Closing Exchange is an integrated signing services platform providing flexibility and multiple closing options, including mobile notary, eSignings, hybrid closings and Remote Online Notarizations (RON). As a result, solutions can be tailored to fit customers’ needs.
“The Closing Exchange understands that changes happen before the closing table,” said Landon Smith, executive vice president of client strategy and business development. “You may have a customer that has a scheduled closing but has a last-minute business trip – yet still needs to sign. You need to be able to offer flexible closing options.”
CXChoice’s blend of technology and service allows signings to seamlessly shift from eSign to wet sign without impacting a client’s workflow or staff.
To help ease implementation, the CXChoice platform offers three main eService delivery models:
- Managed Signing Services, where the clients outsource the entire signing services process to The Closing Exchange to fulfill
- eClosing Facilitation, where clients engage the company to facilitate eSignings, hybrid eSignings, in-person electronic notarization (IPEN) and RON via CXChoice integrations and partnerships
- Software as a Service (SaaS) platform, where clients leverage CXChoice as an order management platform for the fulfillment of signings and notarizations by The Closing Exchange and leverage the platform to assign notaries and attorneys as well as manage orders and communication
CXChoice enables “out of the box” eServices with a robust engine customized to a business’ workflows and processes. CXChoice allows the user to define their experience, leveraging the company’s professional vetting and compliance, client-specific signing agent training, and eClosing Facilitation Services.
The Closing Exchange’s integrations and partnerships with entities such as DocuSign, Nexsys and Pavaso provide seamless access to the various technologies, eliminating the client’s need to build staff, training or integrations to deliver various closing types.
CXChoice is also integrated with most title production software, offering seamless order management, communication and security. By outsourcing aspects of their workflow, clients can expand their capacity while reducing costs.
The company’s staff supports electronic document signings with critical “flagging and tagging” services. As RON legislation continues to expand across the states, the company is connecting with notaries across the nation to fulfill the closing transactions.
“CXChoice functions as an extension of your business – creating scalability and adding flexibility to your cost structure, while enhancing the customer experience,” said Alan Frelix, CEO. “CXChoice is built with the ebbs and flows of the mortgage market business in mind, and as your business needs change and evolve we evolve with you.”
Alan Frelix, CEO
Alan Frelix has more than 25 years of experience in financial and business service. He was previously managing director of Strategic Development for Stewart Lender Services, a division of Stewart Information Services Corp. Prior to Stewart, Frelix served as president of LandSafe Services LLC and senior vice president, title and closing executive for Bank of America.
Marvin Bantugan, Chief Technology Officer
Marvin Bantugan has more than 25 years of experience in financial and business services as well as management consulting. Previously, Bantugan served as a principal for North Highland Consulting. Earlier in his career, he was executive vice president with Countrywide Financial Corp. and senior manager with Deloitte & Touche LLP.
Landon Smith, Executive Vice President of Client Strategy and Business Development
Landon Smith has more than 25 years of experience in the lender services and title industry. He previously served as senior vice president, Strategic Sales and Enterprise Lender Relations for ServiceLink and group executive vice president, Title and Default Services for Stewart Lender Services.