Speedpay provides electronic bill presentment and payment services across a wide spectrum of platforms. Speedpay’s platform, Next Gen, provides a bill payment solution through modern, responsive web and CSR desktop designs utilizing industry best practices and client feedback. This includes customer profiles, wallet management, notification preferences and enhanced IVR and web experiences.
“The release of Next Gen is the result of continuously listening to our clients’ needs and desires so they can better serve their customers,” said Frank Lockridge, senior vice president, Western Union Global Payments, and head of Speedpay.
“As an industry leader with nearly 30 years of expertise, we strive to stay at the forefront of payments by offering the latest solutions in bill presentment and payment.”
Speedpay provides servicers a solution to maximize customer engagement and collections through innovative communication options and omni-channel payments, which allows customers to pay when and how they want.
With Next Gen, servicers can add communication channels and payment types, easily update messages and branding, and even send IVR prompts in minutes through an automated deployment process.
Speedpay’s Next Gen platform is constantly upgraded so users receive the latest channels, features and compliance updates. Clients simply choose when they would like to turn on new capabilities.
Within Next Gen’s core are multiple self-serve mobile billing options so customers can choose which option best suits their needs.
- Pay by text: SMS payment alerts allow customers to pay via a reply text.
- Mobile Wallet: Seamlessly integrates bills and payment options directly into customers’ mobile wallets.
- Mobile app: Allows customers to pay bills, save preferences and track payment status just by downloading an app
- Mobile swipe: Takes in-person card payments from customers
- Mobile site: Mobile responsive for any customer device
- Integration tools: Connect your existing mobile solutions to Speedpay’s robust payment functionality
Speedpay, a Western Union Company, is a pioneer in the billing and payments industry, driving measureable results for clients for nearly 30 years.
Speedpay provides expert, account-based consultation to develop bill presentment and payments strategies tailored to clients’ unique needs.
From web to mobile, IVR, CSR or walk-in, Speedpay offers innovative solutions that help simplify the customer payment experience to ensure customers can pay according to their preferences, and billers get paid on time.
The company’s configurable approaches that help billers manage billing and payments are proven to maximize ROI, reduce costs, increase operational efficiency and improve customer experience and satisfaction.
PRODUCT: Next Gen
SNAPSHOT: Speedpay is dedicated to helping mortgage companies improve their customer experiences around electronic billing and payments. We enable mortgage servicers with options such as mobile wallet integration, debit cards, intuitive and easy web and IVR payments, and more. Speedpay makes it easy and more convenient for customers to pay on time, at any time.