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Shannon Dillavou plays an instrumental role in business continuity and disaster recovery planning, providing valuable input and strategy recommendations for the design of Mortgage Cadence’s various products, including its Borrower Center and Document Center. 

In addition, she facilitates disaster recovery tests to ensure client data protection program compliance – an internal program within Accenture to standardize and support client data security. Dillavou also oversees the disaster recovery testing that takes place before clients go live on its systems, ensuring a streamlined, secure product launch. 

Dillavou pairs her immense knowledge with interpersonal skills, allowing her to successfully manage a team. As her nominator wrote: “She has the hard-to-find combination of raw talent and ability to mentor and teach others, which speaks volumes about her character. Her attention to detail, organization, and dedication to enabling others to succeed make Shannon an exceptional leader.” 

“Shannon’s commitment to the security and infrastructure of SaaS technology not only betters our company, but drives the mortgage industry forward as a whole.”