Jeff Sandman is co-founder of Pendo, a nationwide appraisal management company, where he and his partner, Mike Peck, developed a standardized process for employee and appraiser relations which produced a significantly higher quality professional appraiser network and employee base.
In addition to selecting the best-of-breed appraisal management software, Pendo has developed its own proprietary process for managing investor ineligibility, appraiser recruiting, client scorecards and appraisal quality review. In addition, they are 100% cloud-based so clients can be helped 24 hours a day, seven days a week.
While most AMC staff members spend a lot of time tracking down appraisal status and following up on appraisal assignments, Pendo’s process alleviates the inefficiencies and allows its client success team to provide proactive communication, dedicated support and a sense of urgency when unforeseen issues arise.
Sandman was instrumental in establishing the company’s pay scales, which are significantly above the industry average.
WHAT IS ONE HABIT THAT HAS HELPED YOU SUCCEED?
Tenacity. I have never been one to take no for an answer, which has proven to be an asset many times in my career. From landing clients after being told “no” many times, to finding creative solutions out of necessity, my tenacious spirit has always been a constant.