During the coronavirus pandemic, Renee Galitis not only helped employees but also leveraged technologies to service customers.
Her team quickly implemented technology measures to help more than 2,000 employees work from home. Under her leadership, the team also mobilized a servicing group and implemented forbearance technology, making it easier for customers in need of help. Galitis quickly recognized the importance of ensuring the forbearance request experience was seamless and efficient. Her recent work is the continuation of a stellar record. In 2019, Galitis’ team increased operations and capacity that resulted in a record volume of loan applications at $61 billion. That Caliber could generate significant business speaks to the capacity and capabilities of the underlying technology which Galitis oversees as chief information officer. She led the implementation of enabling technology to fortify Caliber’s proprietary loan origination system, which helps loan officers write loans quickly and efficiently. This initiative required architecting a technology plan to modernize the LOS in the first place with automation and artificial intelligence. In order to transform the technology, Galitis has maintained connectivity with the business, and she has championed a robust and transparent partnership among leaders throughout Caliber.