Cecelia Raine was instrumental in leading Freddie Mac’s efforts to launch “Reimagine Servicing,” one of the company’s largest, most effective and successful initiatives of the past 12 months and one of the largest investments in servicing in 10 years.
This initiative is helping minimize credit losses, reduce costs and support sustainable homeownership and stability in the housing market. Raine led her team to create and launch this multiyear initiative, which is transforming the experiences of thousands of Freddie Mac servicer clients and having a positive impact on homeowners. Under this Reimagine Servicing umbrella, Freddie Mac upgraded numerous servicing technology tools, processes and policies, all with the goal of minimizing credit losses, reducing costs and transforming the client experience. The program has improved efficiency, eliminated manual processes, boosted data quality and integration points, and developed and deployed tools that meet clients’ needs. One piece of the initiative was a new technology product called Servicing Gateway. The solution provides workflow and communication efficiency and has modernized access for 1,200 servicers to Freddie Mac applications. The technology saved up to 12 clicks per user for more than 5,000 users.